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Encore-Tours-Terms-and-Conditions

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Terms and Conditions These Terms and Conditions are valid for all Encore tours departing after January 1, 2018 and are subject to change with or without notice. The most current Terms in effect at the time of your registration will apply, which are available at www.acis.com. WHAT IS INCLUDED IN THE PROGRAM FEE? Basic Protection Plan coverage; round-trip air transportation from the designated U.S. departure city (when applicable); all breakfasts and dinners unless dine-out options are selected (or otherwise noted); lunches aboard cruise ships; accommoda- tion in double, triple or quadruple rooms; service of an Encore Tour Manager and tips. WHAT IS NOT INCLUDED IN THE PROGRAM FEE? Non-refundable passport fees; non-refundable Comprehensive or Ultimate Protection Plan fees; beverages with meals; lunches (except aboard cruise ships); laundry; any airline baggage charges including for instruments; expenses incurred during free time periods; overnight lodging and meals in the United States prior to departure or upon return of the international flight; non-refundable visa and visa processing costs for destinations which have visa requirements (Note: visas and visa processing costs for non-U.S. citizens may be higher); trans- portation from participant's home to the airport of departure and back; all applicable adult surcharges; airport taxes that are collected on the spot in foreign airports; charges for departure taxes, airport fees, airline and federal security fees and ticket handling fees; any mandatory new or increased fees/taxes/fuel surcharge levied on airline tickets, hotels, transportation, land services or at ports of entry/exit. In the event that airlines alter their fee structure to include fees or surcharges as part of the base fee rather than as an add-on cost, Encore Tours reserves the right to adjust the program fee accordingly. ADULT TRAVELERS ON STUDENT PROGRAMS Adults may request a double room for $45 per hotel night or a single room for $95 per hotel night, un- less otherwise noted. All special rooming requests must be received by Encore Tours in Boston 90 days prior to departure. In many cases, single rooms, though assuring privacy, are smaller and not as well situated as double rooms. Subject to availability. Please note: double/single room supplements may be higher on certain programs. Check with your group leader for details. ENROLLMENT DEADLINES/WAITING LIST Registrations are processed in the Encore Tours Boston office only upon receipt of a completed and signed registration form together with the appropri- ate payments. Encore Tours reserves the right to refuse any registration at its sole discretion or when Encore Tours air or land space is full, or after ticket- ing deadlines. New enrollments are not usually ac- cepted within 65 days of departure. In the unusual circumstance that new applications are accepted within 65 days of departure, full payment and late fee must be paid in the form of a cashier's check, money order or by credit card upon registration, and the participant may be subject to additional air or land surcharges. If a registration is refused, a full refund will be made within 45 days of such refusal. Participants who are placed on a waiting list will receive notification within 45 days of registering from Encore Tours. PAYMENT PROCESSING When you provide a check as payment, you au- thorize us either to use information from the check to make a one-time electronic fund transfer from your account or to process the payment as a check, image or draft transaction. For inquiries, please contact us by any of the methods listed on page 4. RETURNED CHECKS Encore Tours will assess a $50 Return Check Fee for each returned check. Encore can only resubmit returned checks with appropriate authorization either in writing or over the phone. LATE FEES Participants who fail to make the appropriate payments or meet payment deadlines will be sub- ject to the late fees outlined on page 6. PASSPORT NAME CHANGE Encore Tours will assess a $250 Name Change Fee plus any additional airline charges to all registered participants who request a passport name change within 90 days of departure. DEPARTING FROM A DIFFERENT U.S. CITY Participants not originating from the same U.S. departure city as the main group will be required to pay a $175 Alternate Gateway Fee and will not be guaranteed air routings with the main group. Depending upon their airport arrival time, these participants may not be met at their arrival airport and may have to make their own way to their first hotel. Participants wishing to fly internationally with the main group must arrange their own transporta- tion to and from the main group's airport. EXTENDING YOUR STAY Please confirm the departure date and gateways of your program with your group leader before making your own bookings, as these may be subject to change. In order to return independently from the group, participants must complete an Alternate Return Request Form, indicating a specific alternate return date and Western European city (Russia not included). Participants may return from the city in which their program ends or choose one of the following cities: Frankfurt, London, Madrid, Paris, Rome or Zurich. Encore Tours will invoice partici- pants a $175 Alternate Return Fee and any addi- tional airline charges if this option is selected. Each subsequent change will be $130. Full flight and date details along with the Alternate Return Request Form must be received by Encore at least 90 days prior to departure. No changes can be made within 65 days of departure. Otherwise, if participants wish to alter flight arrangements from scheduled program dates, they must plan to make their own domestic and international flight arrangements. All participants flying independently from the group must make their own ground transportation arrangements to and/or from their departure city and/or arrival airport. Neither Encore Tours nor the group leader supervising the group is responsible for the participant in any way when the participant is not part of the main group. All changes must be submitted to Encore Tours in writing. The airline used is at the discretion of Encore Tours. Confirma- tion of special flight arrangements is subject to availability and will normally be made within 45 days of departure. No extensions to your stay may be made at the beginning of your tour. Please note: Encore travel protection ends on the last day of your Encore program. BUYING YOUR OWN AIRLINE TICKET Please confirm with your group leader the correct departure date and gateways of your program before making your own bookings, as these may be subject to change. Travelers may choose to purchase only the land portion of trips traveling to Western Europe, Costa Rica and select other destinations. Contact Encore Tours for more details. They must make their own round trip travel arrangements and join the program at the first hotel accommodation. Neither Encore Tours nor the group leader is respon- sible for the participant in any way when the partici- pant is not part of the main group. If you elect the "No Air Fare" (NAF) option, speak with your group leader to determine your adjusted program price. Participants who change from an Encore Tours flight to their own transportation (NAF) or vice versa less than 90 days prior to the scheduled departure date will be charged $175 for each change. Encore Tours provides internal flights for NAF participants if in- cluded on the itinerary. Notification of such change must be in writing. No change can be made within 65 days of departure. CHANGES IN ITINERARIES AND PROGRAM ASSIGNMENT Encore Tours reserves the right to make changes in fees, departure dates, departure cities, itinerary se- quence, trip direction, airlines, hotels, activities, ship assignment or cruise ports-of-call. On certain dates, especially holidays, some attractions or activities may be closed. Encore Tours reserves the right to substitute attractions or activities. Such changes are not grounds for withdrawal with full refund except as noted under "Refunds." Encore Tours may cancel a program due to unforeseen operational difficulties, lack of projected availability or any other reasons. If a trip is cancelled by Encore Tours, a full refund will be made within 45 days. This is Encore Tours' sole liability, and under no circumstance will Encore be liable for an amount in excess of the program fee. FINALIZING DEPARTURE DATES Encore Tours reserves the right to reassign partici- pants to another departure date and/or itinerary. During the winter and spring vacation periods, reassignment will be restricted to a date within the same week as the date originally selected. Encore Tours will notify group leaders of their exact day of departure, who will in turn be responsible for informing participants. www.encoretours.com • 877-795-0813

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